For us, it is natural to offer impeccable, fast and reliable customer service.
That is why we work every day to offer you a special experience through our products and services.
Your needs are constantly at the centre of our attention.
Your success is important to us.
We understand every single need and issue and respond quickly and effectively to different requests.
We can offer a wide range of advice and solve many problems, even after long periods of machine operation.
Using the existing email address service@imesa.it, we have implemented a ticketing system that assigns a number to each request to ensure chronological order and efficient support.
With this system, you will be able to monitor the progress of your requests in real time.
In addition to the 4 traditional landlines available through our IMESA switchboard at +39 0421 468011, we’ve introduced a new dedicated WhatsApp number for quick communications and photo and/or video sharing (reserved for customers).
Incoming requests will be managed within the ticketing system without data loss: just one message and we’ll be ready to assist you.
The Visual Remote Assistant is an augmented reality system that allows us to solve problems even more quickly by displaying solutions directly in your environment via smartphone or tablet.
An innovation designed to support you in real time, wherever you are!
Each year, we publish the updated calendar of our online technical courses, free and easily accessible.
Divided into two-hour modules, they offer targeted training that fits seamlessly into your work routine.
Each module covers a specific topic with a practical and hands-on approach, providing tools you can use immediately in the field.
Our after-sales department and our dealers guarantee prompt and competent technical assistance for a laundry that is always optimal and functional.
We recommend contacting technicians who are certified and recognised by IMESA on a daily basis.
Contact our sales office to find out
where your nearest technical service centre is located.
